Skip to main content Skip to search

Chatbots in customer service

Relieve and optimize customer service!

Chatbots reduce the request volume by up to 80%

How can a company react to increasing inquiries in times of crisis when call centers are closed at the same time and staff capacities are becoming scarce?
A simple FAQ bot without “intelligence” creates quick and effective help.

Results

  • Reduction of the volume of inquiries in customer service because standard questions are answered in self-service.
  • Reduction of the talk time because standard questions have already been answered
  • Increase in customer satisfaction because there is no waiting loop when using the bot and simple questions are answered quickly
  • Increased employee satisfaction because the same questions do not always have to be answered

Advantages

QUICK SETUP

If the desired response texts for special keywords are available, it can be set up within 3 hours.

FAST COMMUNICATION

Customer service employees can process requests in parallel. Customers don’t have to wait in a queue.

Optimal communication even in times of crisis

HIGH FLEXIBILITY

With our user-friendly web tool, all content is maintained directly by the customer.